Savvy Mortgages Limited trading as Savvy Mortgages (FSP1009206) complies with the New Zealand Privacy Act 2020. This policy explains how we collect, hold, use, and share your personal information. It does not limit or exclude any of your rights under the Act.
We may update this policy from time to time. Changes will take effect as soon as they are published on this page.
Who We Are
Savvy Mortgages Limited is a New Zealand registered company and a licensed Financial Advice Provider. In this policy, references to “Savvy Mortgages”, “we”, “us”, or “our” all refer to Savvy Mortgages Limited.
What Information We Collect
We collect personal information when you contact us, use our website, or engage us for financial advice or mortgage services. We may also receive information from authorised third parties or publicly available sources where permitted.
Information we may collect includes:
- Contact details: name, address, phone number, and email address
- Identity documents: driver’s licence, passport, or similar
- Financial information: income, assets, liabilities, and other details relevant to your lending needs
- Any other information reasonably necessary to assess and deliver our services
How We Use Your Information
We use your personal information only to provide the services you have requested, and to meet our legal and regulatory obligations as a licensed Financial Advice Provider.
We may occasionally contact you with information about our other services. You can opt out of this at any time.
We do not sell your personal information. We do not share it with third parties without your permission, except where required to deliver our services or comply with the law.
We do not retain your information longer than necessary, unless we are legally required to do so.
Sharing Your Information
To deliver our services, we may need to share your information with third parties such as lenders, referral partners, or service providers. All such parties are required to handle your information in accordance with applicable privacy laws.
Some providers may be based outside New Zealand and subject to different privacy frameworks. We take reasonable steps to ensure your information remains protected, but we cannot guarantee absolute compliance by overseas parties.
How We Protect Your Information
We take the security of your personal information seriously. Our measures include:
- Security and anti-virus software
- Secure data storage and backup processes
- Restricted internal access to personal information
- Additional cybersecurity controls
No internet-based system is entirely risk-free. While we take all reasonable precautions, we cannot guarantee that unauthorised access will never occur. If we issue you a password or security credential, please keep it confidential and notify us immediately if you believe it has been compromised.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Ask whether we hold personal information about you
- Request access to that information
- Ask us to correct anything that is inaccurate or out of date
- Opt out of marketing or subscription communications at any time
To exercise any of these rights, contact us using the details below.
Complaints
If you have a concern about how we have handled your personal information, please get in touch. We will acknowledge your complaint within three working days and aim to resolve it within five working days. For more complex matters, we will keep you informed with a clear resolution timeframe.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:
- Website: https://savvynz.co.nz/
- Email: nitin@savvynz.co.nz
- Phone: +6421781774
- Post: 59A Caronia Crescent, Lynfield, Auckland – 1042
